Speak Up and Be Heard

Last week we reached out to the SK-You community, Sears and Kmart's web interface to engage customers in decisions about the brands. Since Manage My Home is a part of Sears Holdings, we were able to contact this group and ask them to help shape our Answers application.

The results were pretty definite and, luckily for me, along the direction I was planning to take our marketing, so I only had to make minor adjustments.

 Before I get to the results, let me give you the setup.

Before answering the questions below, please consider the following service and let us know what you think! Manage My Home is a new kind of online neighborhood, where you can connect with home experts and other passionate homeowners. Each of our members can ask our team of professional home-care experts questions and receive personalized answers in about two days. Our experts are 25-year veterans in over 60 home-care and product categories. Members can ask our experts anything - on any subject at any level of expertise in any area of the home. And expect definitive answers. Even better, the Manage My Home community - including "Smart Neighbors" that we have recognized for their contributions to our community - can also provide answers and advice, creating a rock-solid knowledge base for home ideas and problem-solving.

To summarize our findings, you like the terms expert and home. You are concerned about home care costs and are looking for product and service recommendations as well as deals. When you get an answer from our experts you want easy, step-by-step instructions and would like to have your answer in less than two days.

Do you agree? Speak up. It's your chance to be heard and to help shape Manage My Home.

-Alex, Marketing

Comments

[Peggy McBride]

I personaly have had a hard time on this site trying to find a way to post something to see if anyone could find a manual I need for a Craftsman 19HP 42"mower Lawn tractor. I don't have a model No since someone must of scratched it off. I am trying to fix it to run properly for my uncle who got it from someone for Free. Please help me find a manual for this lawn tractor so my uncle can plow his drive this coming winter. Thank you.

[Alex Orson]

I found two manuals that closely match the description you gave.

http://www.managemyhome.com/mmh/lis_pdf/OWNM/L0906002.pdf
http://www.managemyhome.com/mmh/lis_pdf/OWNM/L0906012.pdf

If these manuals are not correct, you can contact our customer service group directly (feedback@ contact.managemyhome.com) or use our free Expert Answers application (http://www.managemyhome.com/mmh/answers/Answers.action ).

I hope this helps!

[Elmer Duffield]

why do you need my password if u have my e-mail address ?

[Alex Orson]

Your password is what keeps your information secure. In the same way that you need a password to access your email account or your bank's website, your password is how we verify that you are the person logging in. Your email address is easy to obtain from a number of different sources.